Refund policy

Return Policy
Please notify us about your return or exchange through our return portal. Here, you can easily create your shipment.

Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping with us.  

The withdrawal period expires 14 days after the day you receive your item. If you have ordered multiple items in one order and they are delivered separately, the period runs from the day you receive the last item.

If the agreement concerns regular delivery of goods over a specified period, the withdrawal period expires 14 days after the day you receive the first item.

This means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an e-mail to support@alvinecph.dk or use the standard withdrawal form found at the bottom of our terms and conditions. You cannot return products that have already been used.

You cannot cancel your purchase simply by refusing delivery without also notifying us.

Unclaimed Packages
If you do not collect your package from the pickup point and it is returned to us, we will contact you to ask whether you wish to cancel your purchase. You are responsible for any costs associated with the package being returned to us, as well as any costs related to reshipping the item. 

If you refuse delivery of a package, you are responsible for the costs associated with the package being returned to us.

Cancellation of Part of a Purchase
If you have purchased multiple items from us, you may return one or more items, even if they were purchased in the same order. If the original order qualified for free shipping (on orders above 499 DKK) and you make a partial return causing the total amount to fall below the free shipping threshold, we will deduct the original shipping costs from your refund.

Please note that shipping costs are not refunded if you cancel only part of your purchase.

Returns
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.

PLEASE NOTE that we only accept packages sent directly to our address. Returns sent to parcel shops will not be accepted.

You are responsible for paying the return shipping costs, and you are liable if damage occurs during transport. 

You may use our return portal to purchase your shipping label. This allows us to receive notification as soon as the shipment has been created.

Condition of the Item Upon Return
If the item has lost value because it has been used in a way beyond what was necessary to determine its nature, characteristics, and functionality, you may only receive a partial refund. This also applies if the item is returned in a damaged condition due to irresponsible packaging during return shipping. The amount refunded depends on the commercial value of the item, and in some cases this may mean that only the shipping costs are refunded. 

We always recommend returning the item in its original packaging and packed as it was when you received it.

If the original packaging is missing, this may result in a reduction in the item’s value.

Refund of the Purchase Amount
If you cancel your purchase, you will receive your money back. If the item has depreciated in value, we will deduct the amount for which you are liable. 

We refund all payments received from you, no later than 14 days from the day we receive your notice of cancellation. 

We will refund the payment using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the returned item, unless you provide documentation proving that the item has been returned. 

The item must be sent directly to:

Gjeddesdalvej 76R
2670 Greve
Denmark

We only accept packages sent directly to the address or to the designated parcel shop specified in the return portal.